Call Control (PBX-IP PBX) Market, by Product (IP Extensions, TDM Extensions), Application (Commercia

Published Date: April 2021 | Report Code : IT2168995


Call Control (PBX-IP PBX) Market, by Product (IP Extensions, TDM Extensions), Application (Commercial, Industrial), and Region (North America, Europe, Asia Pacific, Middle East and Africa, South America) — Market Size and Forecasting (2021–2030)

COVID-19 Impact : Our team has been closely monitoring the current developments to identify the potential impact of COVID-19 on stakeholders and business processes across the value chain of industries. A special section about COVID-19 will be covered with the report to help companies in defining sustainable strategies.

Report Code : IT2168995

Status : Published April 2021

The Global Call Control (PBX-IP PBX) Market is estimated to reach USD XX billion in 2021 and is projected to grow at a CAGR of 13.1% during the forecast period till 2030.  An IP-PBX is a PBX phone system that manages call switching, routes call and handles other messaging through IP (Internet Protocol) data networks. IP-PBX technology provides powerful communication features such as voicemail-to-email and offers scalability and the ability to link to traditional public switched telephone service (PSTN) lines, eliminating the need to switch carriers.

An IP-PBX work phone system is made up of one or more IP phones, an IP-PBX server, and an optional VoIP gateway for connecting to existing PSTN lines. The IP-PBX server works in the same way as a hosted VoIP proxy server, but it is usually on-premises, connecting SIP clients, which can be softphones or hardware-based IP-phones. The IP-PBX server creates a directory of registered IP-phones and their corresponding SIP addresses, connects internal network (LAN) calls and routes outgoing calls to a VoIP gateway or even a VoIP service provider. Manufacturers of PBXs have shifted to IP communications and are using methods that can integrate and communicate with other existing applications.


Market Segmentation

The global call control (PBX-IP PBX) market is segmented based on product, application, and region.


Global Call Control (PBX-IP PBX) Market, by Product

Based on product, the market is segmented into IP extensions and TDM extensions. The IP extensions segment is projected to observe significant growth during the forecast period. To transmit voice, the IP extension makes use of the data network. As this IP network uses TCP/IP as the underlying protocol, the voice is changed into packets before being transmitted over the IP network and then unpacked at the other end. LAN is used to transmit voice that reduces transmission costs while allowing the transmission of various media (video, voice, and data) over the IP network.

Global Call Control (PBX-IP PBX) Market, by Application

Based on application, the market is divided into commercial and industrial. The industrial segment is expected to grow with the highest CAGR during the forecast period. The IP PBX telephone system is a communication system that runs on an IP network and is managed by an IP PBX server. The IP PBX telephone network is now widely used not only in IP PBX systems but also in industrial and public product emergency dispatch systems.

Global Call Control (PBX-IP PBX) Market, by Region

Based on region, the market is divided into North America, Europe, Asia Pacific, the Middle East & Africa, and South America. North America held the largest market share in 2020, and it is anticipated to dominate the market during the forecast period. The growth of call control (PBX-IP PBX) systems in North America is projected to be fueled by the rise of IoT and digitization.

Asia Pacific is estimated to grow with the fastest rate during the forecast timeframe. One of the factors that is driving market growth is the growing acceptance of call control (PBX-IP PBX) technology in the region.


Recent Developments in the Global Call Control (PBX-IP PBX) Market

  • In February 2021, VitalPBX launched a unified communication network for businesses. The VitalPBX VitXi provides a set of tools that allow businesses to communicate regardless of the location. The solution enables businesses to use a WebRTC-based soft-phone in their browser, with features such as chat, file-sharing, and audio or video calls.
  • In June 2020, Yeastar incorporated its Cloud PBX, S-Series VoIP PBX, and K2 IP-PBX with Microsoft Teams to provide Teams users an extraordinary calling experience. The integration creates regular extensions on Yeastar, allowing them to enjoy a wide range of different calling features.

Market Players

The key market players operating the in the global call control (PBX-IP PBX) market are Cisco Systems, Inc., Avaya, Panasonic, Mitel, Alcatel-Lucent Enterprise, NEC Corporation, Call Control LLC, Polycom LLC, EIL Global, Ergoman GmbH, Voxter, Ribbon Communications Operating Company Inc., Telynx, and Telus.

What Does this Report Provide?

A detailed understanding of the global call control (PBX-IP PBX) market from qualitative and quantitative perspectives during the forecast period. The report provides dynamic indicators with potential impact on the market and an in-depth analysis of the leading companies operating in the market. The major market drivers, challenges, restraints, and opportunities for the global market for call control (PBX-IP PBX) have also been covered in the report.

This report further includes the market shares of the leading companies operating in the global call control (PBX-IP PBX) market, along with their production capacities and the growth strategies adopted by them. An in-depth pricing analysis, patent analysis, and distribution channel analysis have also been covered in the report. Apart from these, how COVID-19 pandemic has affected the global market has been analyzed in this study, both in terms of qualitative and quantitative analysis.

Market Segmentation:

By Product 

  • IP extensions
  • TDM extensions

By Application 

  • Commercial
  • Industrial

By Region

North America Call Control (PBX-IP PBX) Market

  • North America, by Country
    • U.S.
    • Canada
    • Mexico
  • North America, by Product
  • North America, by Application

Europe Call Control (PBX-IP PBX) Market

  • Europe, by Country
    • Germany
    • The U.K.
    • France
    • Italy
    • Spain
    • Russia
    • Rest of Europe 
  • Europe, by Product
  • Europe, by Application

Asia Pacific Call Control (PBX-IP PBX) Market

  • Asia Pacific, by Country
    • China
    • India
    • Japan
    • South Korea
    • Australia
    • Rest of Asia-Pacific 
  • Asia Pacific, by Product
  • Asia Pacific, by Application

Middle East and Africa Call Control (PBX-IP PBX) Market

  • Middle East and Africa, by Country 
    • UAE
    • Saudi Arabia
    • Qatar
    • South Africa
    • Rest of Middle East and Africa
  • Middle East and Africa, by Product
  • Middle East and Africa, by Application

South America Call Control (PBX-IP PBX) Market

  • South America, by Country 
    • Brazil
    • Argentina
    • Colombia
    • Rest of South America
  • South America, by Product
  • South America, by Application

Reasons to Buy This Report:

  • Market size estimation of the global call control (PBX-IP PBX) market on a regional and global basis
  • Unique research usage for market size estimation and forecast
  • Profiling of major companies operating in the market with key developments
  • Broad scope to cover all the possible segments helping every stakeholder in the market


We provide customization of the study to meet specific requirements:

  • By Segment
  • By Sub-segment
  • By Region/Country

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