Social Customer Relationship Management (CRM) Market, By Solution (Social Monitoring, Social Listeni

Published Date: | Report Code : IT2063530


Social Customer Relationship Management (CRM) Market, By Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), By End User Type (SMBs, Large Enterprise), By Deployment (Hosted, On Premise), By Application (Marketing, Sales, Customer support & service, Others), By Vertical (Academia & Government, Automotive, Transportation and Logistics, BFSI, Consumer Goods and Retail, Energy, Power and Utilities, Healthcare, Oil and Gas, Telecom and IT), By Region (North America, Europe, Asia Pacific, Middle East & Africa, and South America) – Market Size & Forecasting To 2028

COVID-19 Impact : Our team has been closely monitoring the current developments to identify the potential impact of COVID-19 on stakeholders and business processes across the value chain of industries. A special section about COVID-19 will be covered with the report to help companies in defining sustainable strategies.

Report Code : IT2063530

Status : Upcoming

The Social Customer Relationship Management (CRM) Market report points out national and global business prospects and competitive conditions for social customer relationship management (CRM). Market size estimation and forecasts were given based on a detailed research methodology tailored to the conditions of the demand for social customer relationship management (CRM). The social customer relationship management (CRM) market has been segmented by solution (social monitoring, social listening, social mapping, social measurements, social engagement, social middleware), by end user type (smbs, large enterprise), by deployment (hosted, on premise), by application (marketing, sales, customer support & service, others), by vertical (academia & government, automotive, transportation and logistics, bfsi, consumer goods and retail, energy, power and utilities, healthcare, oil and gas, telecom and it). Historical background for the demand of social customer relationship management (CRM) has been studied according to organic and inorganic innovations in order to provide accurate estimates of the market size. Primary factors influencing the growth of the demand social customer relationship management (CRM) have also been established with potential gravity. Major regions covered in the study include North America, Europe, Asia Pacific, Middle East & Africa, and South America.

Market Segmentation:

By Solution

  • Social Monitoring
  • Social Listening
  • Social Mapping
  • Social Measurements
  • Social Engagement
  • Social Middleware

By Application:

  • Marketing
  • Sales
  • Customer support & service
  • Others

By Deployment Mode:

  • Hosted
  • On Premise

By End User Type

  • SMBs
  • Large Enterprise

By Verticals:

  • Academia & Government
  • Automotive
  • Transportation and Logistics
  • BFSI
  • Consumer Goods and Retail
  • Energy
  • Power and Utilities
  • Healthcare
  • Oil and Gas
  • Telecom and IT

By Region:

North America Social customer relationship management (CRM) Market

  • North America, by Country
    • US
    • Canada
    • Mexico
  • North America, by Solution, ,
  • North America, by Application
  • North America, by Deployment Mode
  • North America, by End User
  • North America, by Vertical

Europe Social customer relationship management (CRM) Market

  • Europe, by Country
    • Germany
    • Russia
    • UK
    • France
    • Italy
    • Spain
    • The Netherlands
    • Rest of Europe 
  • Europe, by Solution, ,
  • Europe, by Application,
  • Europe, by Deployment Mode
  • Europe, by End User
  • Europe, by Vertical

Asia Pacific Social customer relationship management (CRM) Market

  • Asia Pacific, by Country
    • China
    • India
    • Japan
    • South Korea
    • Australia
    • Indonesia
    • Rest of Asia Pacific 
  • Asia Pacific, by Solution, ,
  • Asia Pacific, by Application,
  • Asia Pacific, by Deployment Mode
  • Asia Pacific, by End User
  • Asia Pacific, by Vertical

Middle East & Africa Social customer relationship management (CRM) Market

  • Middle East & Africa, by Country 
    • UAE
    • Saudi Arabia
    • Qatar
    • South Africa
    • Rest of Middle East & Africa
  • Middle East & Africa, by Solution, ,
  • Middle East & Africa, by Application,
  • Middle East & Africa, by Deployment Mode
  • Middle East & Africa, by End User
  • Middle East & Africa, by Vertical

South America Social customer relationship management (CRM) Market

  • South America, by Country 
    • Brazil
    • Argentina
    • Colombia
    • Rest of South America
  • South America, by Solution, ,
  • South America, by Application,
  • South America, by Deployment Mode
  • South America, by End User
  • South America, by Vertical

Major Companies: IBM, Jive Software, Lithium, Oracle, Salesforce, Microsoft, Netsuite, Pegasystems, Sap, SugarCRM

Years Covered in the Study:

Historic Year: 2017-2018

Base Year: 2019

Estimated Year: 2020

Forecast Year: 2028

Objectives of this report:

  • To estimate market size for social customer relationship management (CRM) market on regional and global basis.
  • To identify major segments in social customer relationship management (CRM) market and evaluate their market shares and demand.
  • To provide a competitive scenario for the social customer relationship management (CRM) market with major developments observed by key companies in the historic years.
  • To evaluate key factors governing the dynamics of social customer relationship management (CRM) market with their potential gravity during the forecast period.

Reasons to Buy This Report:

  • Provides niche insights for decision about every possible segment helping in strategic decision making process.
  • Market size estimation of the social customer relationship management (CRM) market on a regional and global basis.
  • A unique research design for market size estimation and forecast.
  • Identification of major companies operating in the market with related developments
  • Exhaustive scope to cover all the possible segments helping every stakeholder in the social customer relationship management (CRM)


This study is customized to meet your specific requirements:

  • By Segment
  • By Sub-segment
  • By Region/Country
  • Product Specific Competitive Analysis

For more information, contact: [email protected]

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