Global Voice Analytics Market, By Component (Solutions, Services), By Deployment Type (Cloud, On-Pre

Published Date: | Report Code : IT1958423


Growing need to obtain perspectives from customer interactions is expected to drive the growth of voice analytics market during the forecast period. This has resulted some of the key developments by companies operating in the market to consolidate their market positions and look for further niche opportunities.

Analysis of voice depends on how the prosodic characteristics were said. Voice analytics operates to generate mental material by evaluating the sound models for certain characteristics, such as sound, pitch, stress, tempo, and rhythm, enabling more in-depth understanding of the mood of a customer.

Consulting departments focus primarily on critical problems and possibilities linked to policies, marketing, activities, technology, mergers and acquisitions, and finance, resulting in increased efficiency, improved efficiency, cost reduction, and increased resilience. For enhanced strategic perspective, improved efficiency efficiencies and converted retail-related company operations into more effective and cost-effective operations, consulting facilities are needed by retail shops, retail designers and merchandisers.

Because of their wide customer base, large companies produce enormous quantities of information. Companies focus on their key weaknesses and abilities to preserve their competitive advantage over other competitors. These businesses need stronger perspectives into client reactions and assist businesses earn their shareholders more income and importance. They also use voice analytics solutions to improve business processes, market intelligence, and customer experience. However, the implementation of on-site speech analytics alternatives has been much favored by big companies as it enables them to carry on to their procedures and operations.

Key Factors Impacting Market Growth:

  • Rising focus on risk and fraud detection

  • Growing need to obtain perspectives from customer interactions

  • Increasing demand to monitor and improve agent performance

  • Shortage of skilled labor

Regional Analysis:

By region, the voice analytics market is estimated to be dominated by North America, Western Europe, and Asia Pacific during the forecast period. With technological advancements and cluster of global companies operating in these regions, these regions hold key to the growth and development of voice analytics market during the forecast period. Most of the leading companies have operations in these regions to cater the potential end users in the respective region. The North America voice analytics market is further segmented by US, Canada, and Mexico, whereas Germany, UK, France, Italy are estimated to be some of the major markets in Western Europe.

Asia Pacific region is segmented by China, Japan, South Korea, India and Australia. Middle East and Eastern Europe are estimated to be potential markets with growing demand during the forecast period. Major countries in these regions include Russia, UAE, Saudi Arabia, Israel, and others.

Key Developments:

  • In April 2019 Verint Systems offered a service which intended to assist businesses automate entry and prioritize customer experience changes. This instrument monitors abrupt and substantial modifications in CX results across lines and touchpoints and identifies triggers through the analysis of thousands of pieces of information.

  • In April 2018, through the Artificial Intelligence (AI) skills of both businesses, Avaya worked with Google Cloud Contact Center AI to provide stronger client interactions and more effective workers.

Companies Covered:

Market Segmentation:

By Component :

  • Solutions

  • Services

By Deployment Type:

  • Cloud

  • On-Premises

By Application:

  • Sentiment Analysis

  • Sales and Marketing Management

  • Risk and Fraud Detection

  • Call Monitoring

  • Others

By Organization Size:

  • Small and Medium-Sized Enterprises

  • Large Enterprises

By Vertical:

  • Banking, Financial Services, and Insurance

  • Retail and E commerce

  • Telecommunication

  • Healthcare

  • Government and Defense

  • Others

By Region:

  • North America

    • By Country (US, Canada, Mexico)

    • By Component

    • By Deployment Type

    • By Application

    • By Organization

    • By Vertical

  • Western Europe:

    • By Country (Germany, UK, France, Spain, Rest of Western Europe)

    • By Component

    • By Deployment Type

    • By Application

    • By Organization

    • By Vertical

  • Eastern Europe:

    • By Country (Russia, Turkey, Rest of Eastern Europe)

    • By Component

    • By Deployment Type

    • By Application

    • By Organization

    • By Vertical

  • Asia Pacific

    • By Country (China, Japan, India, Rest of Asia Pacific)

    • By Component

    • By Deployment Type

    • By Application

    • By Organization

    • By Vertical

  • Middle East:

    • By Country (UAE, Qatar, Iran, Saudi Arabia, Rest of Middle East)

    • By Component

    • By Deployment Type

    • By Application

    • By Organization

    • By Vertical

  • Rest of the World

    • By Region (Latin America, Brazil, Rest of the World)

    • By Component

    • By Deployment Type

    • By Application

    • By Organization

    • By Vertical

Reasons To Buy This Report:

  • Market size estimation of the voice analytics market on a regional and global basis

  • The unique research design for market size estimation and forecast

  • Profiling of major companies operating in the market with key developments

  • Broad scope to cover all the possible segments helping every stakeholder in the market


We provide customization of the study to meet specific requirements:

  • By Segment

  • By Sub-segment

  • By Region/Country

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